FAQ

Emails I get to keep my old emails once I switch to you? Will I be able to check my emails when I am away from my home/office computer? What is the size of the email boxes? Domain What do I need to do in order to transfer my web site from my current hosting provider to you? How do I update (change) my DNS records? Is there any cost for you to update my DNS records on my behalf? I want to transfer my web site from my current hosting provider to you. To do this will I also need to transfer my domain name? What are your domain name servers (DNS)? Can you register a domain name for me? What domain extensions can you host? Am I the owner of the domain name that you registers for me? How long does a registration of a new domain take? Do I need to have a registered domain name to have a web site online? How much does it cost to register a domain? Do I have to have a domain name to sign-up for a hosting plan? How long does it take before my domain name is active? How long does it take to transfer my existing domain name to you? Can you host international (country specific) domain names? What are the valid characters for a domain name and how long can it be? What's the difference between .com and .co.nz domains? Which one do you recommend? Servers Which platform of operating system do your servers use? Which domain name servers do you use? Where are your servers located? What type of servers do you use, what are the server specs? Applications / Support Do you offer technical support for my web hosting account? What level of support do you provide for total beginners? Do you Support Macromedia DreamWeaver? Do you support ASP? Do you support Microsoft FrontPage? Do you support Cold Fusion? Do you support JSP / Servlets? What version of PHP are you supporting? What version of MySQL are you running? How do I create and maintain MySQL database? Can I add my own CGI scripts? Do you support FLASH? Do you support Shockwave? Do you support MP3 files? Do you support SSI's? Do you support SSL? How much does an SSL certificate cost? Is there a Certificate Instalation fee? Java/ Jsp/ Servlets On which plan are jsp/servlets supported? What version of Tomcat are you running Can I deploy my application using a war file? Do I get my own WEB-INF directory Can I restart the Tomcat service at any time? Can I use third-party Java packages? My applications were developed with Tomcat 3.3. Will they work on your system? Do you support Cocoon? Plans / Accounts Are your hosting plans upgradeable?What's the procedure? What happens when I exceed my bandwidth allowance? Is there a way to monitor my bandwidth so I know how much I'm using? I have an Ecommerce web site. Which hosting plan does that go under? Can you host international (country specific) domain names? Will you place any flashing banners or ads on my site? What control panel is offered with your hosting packages? How do I create and maintain MySQL database? Is my Macintosh computer compatible with your hosting plan? Do you have a reseller plan? What level of support do you provide for total beginners? How do I transfer files to my web site? Can I update my website whenever I want to? Would I be able to change and update my web pages on a regular basis? What if I go over my bandwidth/traffic allowance? How do I check the amount of disk space that I am using? How do I check the amount of bandwidth that I'm using? Can I add a GuestBook script to my site? Can I add a Message Board to my site? Account Setup and Transfers How do I transfer files to my web site? Can I update my website whenever I want to? How do I sign-up for web hosting with you? How long does it take to set up a new account? Payments How do I sign-up for web hosting with you? How long does it take to set up a new account? Is there a minimum term contract? Which currency are your prices in? What payment option do I have? Payment frequency/period? Do you accept international orders?